At Proactive Business Consulting, we strive to provide high-quality services that meet your expectations. If you are not satisfied with our services, we are committed to addressing your concerns. This Refund Policy outlines the terms under which refunds may be issued.

1. Refund Eligibility

Refunds may be considered under the following circumstances:

  • Service Not Delivered: If we have failed to deliver the agreed-upon services within the specified time frame or as described in the service agreement.
  • Quality Issues: If the services provided do not meet the quality standards outlined in the service agreement.

2. Refund Request Process

To request a refund, please follow these steps:

  • Contact Us: Reach out to us at bizup@proactivebusinessconsulting.com or call +1 (270) 744-5321 within [insert number of days, e.g., 7 days] of the service delivery date.
  • Provide Details: Include your name, contact information, the nature of your request, and any relevant supporting documentation or evidence of the issue.
  • Review: We will review your request and assess whether it meets the eligibility criteria for a refund.

3. Refund Processing

  • Approval: If your refund request is approved, we will process the refund within [insert number of days, e.g., 14 days] from the date of approval.
  • Method of Refund: Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed upon.
  • Partial Refunds: In some cases, partial refunds may be issued based on the extent of the services provided and the nature of the issue.

4. Non-Refundable Items

The following items are generally non-refundable:

  • Custom Services: Services that are specifically tailored to your needs and cannot be easily resold or reused.
  • Completed Projects: Services that have been completed and delivered in accordance with the agreed-upon scope.

5. Dispute Resolution

If you have any disputes or concerns regarding the refund process, please contact us directly at bizup@proactivebusinessconsulting.com. We are committed to resolving issues in a fair and timely manner.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

7. Contact Us

For any questions or concerns regarding our Refund Policy, please contact us at:

Proactive Business Consulting
Phone: +1 (270) 744-5321
Email: bizup@proactivebusinessconsulting.com
Address: 212 N. 2nd Street, STE 100, Richmond, KY 40475